We request you to read this policy document carefully before sharing personal information with us. By visiting our web sites, we will assume, you are accepting the practices described in this policy document.
This policy document may be modified from time to time and you are requested to check our web site frequently to see recent changes.
The terms and conditions set out below (“Conditions”) apply to your use of this web site and related web sites (“Site”), including the use of the information services offered on the Site.
In accessing and using the Site, you agree to be bound by these Conditions so please carefully read this section before proceeding.
If you do not accept these Conditions, you must refrain from using the Site. These Conditions must be read in conjunction with any other applicable terms and conditions governing the use of the Site. Conditions
The Site makes available information relating to hotels and resorts owned or managed by The Shalimar Hotel Pvt. Ltd., a corporation constituted under the laws of India, and its subsidiaries, controlled entities, affiliates and related parties (” Shalimar “).
2. Trade Marks
( only if you have obtained registration of your trade mark)
The Site contains “Shalimar” trade and service marks and devices (including the word ” Shalimar “) and other valuable trade or service marks owned by Shalimar or licensed to Shalimar to distinguish its services and products. These trade and service marks and related intellectual property are protected from copying and simulation under national and international laws and may not be reproduced or copied without the express prior written consent of Shalimar.
Without limitation, you must not use any of the said trade or service marks:
in or as the whole or part of your own trade marks;
in connection with activities, products or services which are not undertaken or provided by Shalimar;
in a manner which may be confusing, misleading or deceptive; or
in a manner that disparages Shalimar or its information, products or services (including this Site).
The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained in the Site (”
“) are either owned exclusively by Shalimar or licensed by Shalimar and except as specifically provided in these Conditions may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written approval of Shalimar. Without limitation you may not, without such approval from Shalimar, create derivative works from any part of the Site or commercialise any Information, products or services obtained from any part of the Site. Information procured from a third party may be the subject of copyright owned by that third party.
4. Your Use
The Site is for your personal non commercial use and the Information may be downloaded or printed by you solely for that purpose.
This right to use the Information is a license only, not a transfer of title, and is subject to the following restrictions:
the Information may not be used for any commercial purpose or public display, performance, sale or rental;
no copyright or other proprietary notices may be removed:
the Information may not be transferred to another person;
software may not be interfered with in any manner;
every person downloading, reproducing or otherwise using the Information must prevent any unauthorized copying of the Information;
you will only use the Information for lawful purposes and in accordance with these Conditions.
You accept that all Information provided on the Site or any other material accessed through the Site including via any Linked Web Site (refer Condition 8) is general information and is not in the nature of advice.
You also accept that all of the Information is provided on an “as is” basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon the Information and the Site or any other material accessed through the Site including via any Linked Web Site.
Whilst Shalimar seeks to ensue that the Information is reliable and accurate, errors and omissions may occur and therefore, to the extent permitted by law, Shalimar does not make or give any representation or warranty (express or implied) of any kind as to any matter relating to the Site and any Linked Web Site, including without limitation, as to merchantability, non infringement of intellectual property rights or fitness for purpose.
In particular Shalimar does not warrant that:
The Information or any other material accessed through the Site including via any Linked Web Site is reliable, accurate or complete including, without limitation, information relating to prices and availability; or your access to Information or any other material accessed through the Site including via any Linked Web Site will be uninterrupted, timely or secure.
Shalimar is not liable for any loss (direct or indirect) resulting from any action taken or reliance made by you on the Information or any other material accessed through the Site including via any Linked Web Site. You should make your own inquiries and seek independent professional advice before acting or relying on any such information or material.
Shalimar may from time to time update, modify or add to the Information, including these Conditions and absolutely reserves the right to make such changes without any obligation to notify past, current or prospective users of the Site. Unless otherwise specified to the contrary all new Information shall be subject to these Conditions.
Shalimar does not guarantee that the Site will operate continuously or without interruption or be error free. In addition, Shalimar may also suspend or discontinue any aspect of the Site at any time without being liable for any direct or indirect loss as a result of such action.
This policy document covers the following areas relating to privacy of information provided by you:
Personal information collected by the Shalimar from its guests
How does the Shalimar use the personal information collected from its guests
How does the Shalimar share the personal information collected from its guests, including with third parties
Non personal information collected by the Shalimar
Links to websites of third party marketers
Shalimar ‘ s policy regarding protection of its guests’ personal information
How long does the Shalimar retain your personal information
Should you want to opt out
Dos & Don’ts to ensure your security
Get in touch for any clarifications
At various touch points with our guests, we may collect the following personal information: your name and contact information; date of birth; how you prefer to be addressed in communication from the Shalimar, preferred modes of communication; your job designation and business address; spouse name, anniversary, credit card details, including the three-digit code that appears on the back of your credit card; member number of our loyalty programmes, membership numbers of frequent flyer or travel partner programmes you are enrolled into, your dates of arrival and departure from our hotels/restaurants/other outlets, your preferences when you stay or dine at the Shalimar, your transaction history at the Shalimar; offers you have availed of from third party marketers in response to communication from the Shalimar. We may also record details on guests who have stayed or dined with you at the Shalimar, including their names and contact details. By collecting the above or any other information, it shall be our endeavor to provide you with the best of the facilities and services.
We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not allow your children to submit personal information without your permission.
We do not knowingly collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background or political affiliations, unless it is volunteered by you. We may use any health-related information provided by you, only to serve you better and meet your specific needs when you stay or dine at the Shalimar.
6. Liability Disclaimer & Exclusion
In no event shall Shalimar be responsible for any direct, indirect, special, incidental or consequential loss or damage, howsoever arising and whether in contract, tort or otherwise, which you may suffer in connection with or arising out of:
your use of the Site or any Linked Web Site; or your use of or reliance on Information or any other material accessed through the Site including via any Linked Web Site;
including without limitation, loss or damage by way of loss of profits, loss of business opportunity, business interruption or loss of information.
These Conditions do not purport to exclude liability arising by any applicable law if, and to the extent, such liability cannot be lawfully excluded, however, .to the extent permitted by law, all warranties, terms or conditions which would otherwise be implied into these Conditions are hereby excluded.
Where applicable law implies any warranty, term or condition, and that law prohibits exclusion or modification of the application of or the liability of Shalimar under, any such warranty, term or condition, then the liability of Shalimar shall include liability for that warranty, term or condition but such liability will be limited for a breach of that warranty, term or condition to one or more of the following:
if the breach relates to services, the supply of the services again or payment of the cost of having the services supplied again; and if the breach relates to products and the products can be repaired, repair of such products or payment of the costs of having the products repaired, but otherwise, replacement of the products or the supply of equivalent products or payment of the cost of replacing the products or of acquiring equivalent products.
7. Specific Warnings
You must ensure that your access to and your use of the Site is not illegal or prohibited by laws which apply to you.
You must take your own precautions that the process which you employ for accessing the Site does not expose you to the risk of virus, malicious computer code, computer program routine or process or other forms of interference which may damage your own computer system. Without limitation, you are responsible for ensuring that your own computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. For the removal of doubt, Shalimar does not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of the Site or any Linked Web Site.
Shalimar does not guarantee or warrant that any material available for downloading from the Site or any Linked Web Site will be free from any virus, infection or other condition which has contaminating or destructive properties. You are responsible for taking sufficient precautions and checks to satisfy your own particular requirements for accuracy of data input and output.
You must ensure that any information which you provide to Shalimar is accurate and complete and does not contain any virus, malicious computer code, computer program routine or process or other form of interference which may damage the computer system of Shalimar or the Information or which may detrimentally interfere with or surreptitiously intercept or expropriate any Shalimar system, data or information.
8. Linked Websites
The Site may contain links to other web sites (” Linked Web Sites “). Those links are provided for convenience only and may not remain current or be maintained.
You acknowledge and agree that Shalimar does not have any control over the content or availability of Linked Web Sites and accepts no responsibility for the content, privacy practices or any other aspect of Linked Web Sites.
Links with Linked Web Sites should not be construed as an endorsement, approval or recommendation by Shalimar of the owners or operators of those Linked Web Sites, or of any information, graphics, materials, products or services referred to or contained on those Linked Web Sites, unless and only to the extent expressly stipulated to the contrary.
9. Hotel Reservations
The reservations feature of the Site is provided solely to assist customers in determining the availability of travel related services and products and to make legitimate reservations and for no other purpose.
You warrant that you are at least 18 years of age, possess the legal authority to enter into the legal agreement constituted by your acceptance of these Conditions and to use the Site in accordance with such Conditions.
You agree to be financially responsible for your use of the Site including without limitation for all reservations made by you or on your account for you, whether authorised by you or not. For any reservations or other services for which fees may be charged you agree to abide by the terms or conditions of supply including without limitation payment of all moneys due under such terms or conditions.
The Site contains details of hotel charges and room rates (including any available special offers) for hotels and resorts owned or managed by Shalimar.
Hotel reservation terms and conditions of booking are set out on the Site and payment will be in accordance with the procedure set out in such terms and conditions.
No contract will subsist between you and Shalimar or any of its affiliates in respect of any services or products offered through the Site unless and until Shalimar accepts your order by e-mail or automated confirmation through the Site confirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking. Any other relevant terms and conditions relating to particular services or products are set out in the Site.
You undertake that all details you provide to in connection with any services or products which may be offered by Shalimar on the Site (including hotel room reservations) will be correct and, where applicable, the credit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to purchase. Shalimar reserves the right to obtain validation of your credit card details before providing you with any services or products.
10. Security & Non Confidentiality
Electronic transmissions of data, including the Internet, are public media and any use of such media is public and not private.
Information related to or arising from such use is either public or the property of those collecting the information and not personal or private information.
Shalimar does not warrant and cannot ensure the security or confidentiality of any information which you transmit to Shalimar. Accordingly, any information which you transmit to Shalimar is transmitted at your own risk.
11. Termination of Access
If you breach any of these Conditions your license to use the Site will terminate immediately without the necessity of any notice being given to you.
Otherwise access to the Site may be terminated at any time by Shalimar without notice.
The provisions of these Conditions excluding, limiting and disclaiming the liability of Shalimar will nevertheless survive any such termination.
Shalimar does not accept any liability for any failure by Shalimar to comply with these Conditions where such failure is due to circumstances beyond its reasonable control.
If Shalimar waives any rights available to it under these Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
If any of these Conditions are invalid, unenforceable or illegal for any reason, the remaining Conditions shall nevertheless continues to be in full force.
You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site.
13. Should you want to opt out:
If we possess your contact information, we may want to keep you posted about our products, services and events, through email. Should you prefer not to receive such marketing materials from us, you may let us know any time. Please send an email to firstname.lastname@example.org.
We will update your preferences as soon as reasonably practical. However, do note, if you opt out of the Shalimar emailing list, as described here, we will not be able to remove your personal information from the databases of affiliates, franchisees or business partners with which we have already shared your personal information, prior to the date of your opt-out request.
14. Governing Law & Jurisdiction
These Conditions are governed by the laws in force in India and you agree to submit to the exclusive jurisdiction of the courts of India.
15. Return to Site
To return to the Site, click where indicated. By doing so, you acknowledge that you have read, understood and accepted these Conditions.